Senior Service Analytics & Quality Analyst (m/f/d)

Service Quality & Agreements
Vollzeit (38 Stunden)

About us

TSCNET Services is a service provider for 16 Transmission System Operators (TSOs) from 12 European countries. We are one of the leading Regional Coordination Centre (RCC) in Europe. Our head office is located in Munich and we always work with the aim of being a trusted and committed service provider, ensuring compliance with our regulatory requirements. Our international team consists of people from over 30 countries, providing an inclusive and diverse working environment where bright minds can do great work. We look for sound professional knowledge and experience, commitment and openness, along with a sense of curiosity and enthusiasm.

We are searching in Munich, for a full-time (38 hours/week) as soon as possible:

Senior Service Analytics & Quality Analyst (m/f/d)

We are looking for an experienced ambitious and open-minded expert to support and further strengthen the service analytics & quality solutions with the following key qualifications & characteristics:

Your responsibilities

  • Prepare and maintain the framework of operational reporting at TSCNET, to drive reporting activities
  • Collaborate with team members to improve service quality
  • Continuously improve TSCNET’s service portfolio on the basis of more accurate forecast data and enhanced visualisation
  • Closely collaborate with internal and external stakeholders
  • Steer the definition of new reporting templates and processes, in close collaboration with service and legal experts
  • Specify, support the implementation and use BI and Data visualisation tools to improve services for TSO partners
  • Coordinate and continuously improve the stakeholder reporting based on customer requests and legal requirements
  • Assess the quality of services by performing regular reporting activities towards internal and external stakeholders
  • Support the integration of new services and tools in the daily operational business
  • Active involvement with opportunity to lead international working groups

Your qualifications

  • Bachelor’s degree in Electrical Engineering or in a relevant field
  • 5+ years of experience in the Energy business or Regional Security Coordination
  • Strong stakeholder management
  • Strong communication assertiveness skills
  • Resilience and strong willingness to learn continuously
  • Ability to plan and organise, to manage multiple projects and to establish priorities
  • Interest in the regulatory aspect of the Energy business
  • Dedication to quality and customer satisfaction
  • Open-minded and willing to drive change
  • Excellent verbal and written communication skills in English
  • General knowledge of power system and electricity market fundamentals, including capacity calculation methodologies is a plus

Our benefits

  • Attractive compensation
  • Matching of pension Scheme contributions
  • Work Life Balance through flexible working hours and hybrid working model
  • 24/7 hotline to secure Mental Health, Bike leasing, unlimited cofee and tea and fresh fruits in our kitchen
  • Individual training opportunities supporting the professional development programme
  • Ergonomic workplace design and excellent public transport connection
  • Company events and much more!

Are you interested?

Join us as we secure Europe's electricity supply and contribute to the energy transition. Take this great opportunity to work in a truly international, dynamic and dedicated team, with the freedom and support you need to not only be effective and innovative, but also to develop and grow personally. We greatly appricate your application!

Your online application

TSCNET Services GmbH
Weihenstephaner Str. 9
81673 München (Munich)