Service Development Manager / Coordinated Capacity Calculation service (m/f/d)

Service Development
Vollzeit (38 Stunden)

About us

TSCNET Services is a service provider for 16 transmission system operators (TSOs) from 12 European countries. We are one of the leading Regional Coordination Centers (RCCs) in Europe. Our head office is in Munich and we always work with the aim of being a highly efficient service provider for network security analysis and capacity calculations. Our international team consists of people from over 30 countries. We look for knowledge, commitment, openness and creativity and offer an excellent environment for bright minds to do great work.

As soon as possible, we want to cover an open vacancy, for our Munich based office, in full-time (38 hours/week). Therefore, we are looking for a:

Service Development Manager / Coordinated Capacity Calculation service (m/f/d)

To strengthen our Service Development Business Unit we are looking for an experienced, ambitious and passionate electrical / power systems engineer for a position as Service Development Manager for Coordinated Capacity Calculation service (m/f/d). For this role, we see the following requirements:

Your responsibilities

  • Drive the development of regional coordination services in the field of (electric) power system operation from the conceptual phase until and including the roll out to production through the service development projects
  • Cooperate closely with internal and external stakeholders (with strong focus on customers the Transmission System Operators for electricity) and deliver the service development roadmaps that ensure compliance with EU regulatory requirements for Regional Coordination Centres & Transmission System Operators in Europe (and for the purpose of the budget planning of TSCNET)
  • Deliver overall service design of regional coordination services with regards to needed capabilities, resources, processes, and systems
  • Supervise quality of the implemented services (based on KPI reports) and drive continuous improvements through the service management processes and service development projects
  • Prepare detailed service offerings for customers (for Service Level Agreements) including proposal of service KPIs that are aligned with financial aspects 
  • Provide advice and guidance to the TSCNET management on service-related issues within the area of responsibility
  • Customer satisfaction management – collect customer feedback and based on it provide action plan to further improve the services
  • Provide mentorship to junior colleagues and ensure knowledge management throughout TSCNET value chain

Your qualifications

  • Bachelor’s Degree in Power Systems / Electrical Engineering or similar
  • 5+ years of experience in power system engineering, ideally experience in a TSO / transmission system operation business and involvement in Coordinated Capacity Calculation developments in CORE or Italy North Capacity Calculation Regions
  • Knowledge of EU regulatory requirements for Regional Coordination Centres (RCCs) & Transmission System Operators (TSOs) in Europe
  • Feeling comfortable managing external stakeholders, ideally possesses an extensive network of contacts in the RCC/TSO business
  • Experience with budgeting processes & budget management

Our benefits

  • Attractive compensation
  • Matching of pension Scheme contributions
  • Work Life Balance through flexible working hours and hybrid working model
  • 24/7 hotline to secure Mental Health, Bike leasing, unlimited cofee and tea and fresh fruits in our kitchen
  • Individual training opportunities supporting the professional development programme
  • Ergonomic workplace design and excellent public transport connection
  • Company events and much more!

Are you interested?

Join us as we secure Europe's electricity supply and contribute to the energy transition. Take this great opportunity to work in a truly international, dynamic and dedicated team, with the freedom and support you need to not only be effective and innovative, but also to develop and grow personally. We greatly appricate your application! In order to consider your application, we will need a cover letter, your CV, and relevant references (e.g. most recent university transcript and employers' letters of reference).

Your online application

TSCNET Services GmbH
Weihenstephaner Str. 9
81673 München (Munich)